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WorstBuy Strikes Again

This is the message I sent to their customer service:

"I picked up those three out of four items at the store on Tuesday. They couldn't tell me anything about my Geek Squad order for service on the next day. When I got home I called 1-800-geek-squad to find out when they would be coming. I spoke with four separate operators. The first two said my order for the service was there but they could find no schedule time. The third seemed to be getting somewhere but I got cut off and was unable to get her back again. When I called in to try, I got a fourth, who interpreted what he saw differently from the others - that Geek Squad would call me sometime tomorrow (wednesday) to come by. SO, after over an hour of talking with your various representatives, I gave up. The next day I got nothing from Geek Squad. When did I get a call? At 5:00 pm, to SCHEDULE the appointment for after I would be there. I was so angry at that point that I hung up.
When I placed my order over the phone on 11/2, I explained to your salesman that I was traveling on business, that I would be home only on the 8th thru noon on the 10th. He assured me that they would be there on the 9th. S0 I have paid $250 for nothing. My TV and DVD are sitting useless in my car. Really, that's $1100 sitting there, with everything I paid that I am getting no use from. I am going back to York today, and won't be home until Thanksgiving.
So, thanks for the $1100 worth of nothing sitting in my car collecting dust."

Is there an electronics store in Michigan other than Best Buy?


( 3 comments — Leave a comment )
Nov. 10th, 2011 05:01 pm (UTC)
I hope nothing happens to your equipment just sitting in the car.

Good luck
Nov. 14th, 2011 03:41 pm (UTC)
it's locked in my garage, so I hope not either.
Nov. 10th, 2011 07:04 pm (UTC)
Besides possibly Radio Shack, I would say your best bet is a small electronics repair shop.
( 3 comments — Leave a comment )